Why we use delivery zones

Calgary is large, with busy roads and changing weather. To give clear pricing and realistic timing, we split our service area into delivery zones. Each zone has a set fee that covers distance and time. This lets us keep drivers on schedule and gives you a fair price before you place an order. Your address sits in one zone on our map. When you check out, the site matches your address to the right fee automatically.

Fees at a glance

Here are the current delivery fees. These apply when your address is inside our service area on the map.

• Zone 1: $8.00 delivery fee
• Zone 2: $12.00 delivery fee
• Zone 3: $18.00 delivery fee
• Zone 4: $12.00 delivery fee
• Zone 5: $15.00 delivery fee
• Zone 6: $20.00 delivery fee
• Zone 7: $30.00 delivery fee
• Zone 8: $40.00 delivery fee

The map shows the exact borders. If your address sits close to a border, place the order and we will confirm the zone by phone if needed. We stick to the fee on your order unless there is a clear mismatch with the map. In that case we will call you before we send a driver.

Estimated timing

Most deliveries arrive within 45 minutes to 2 hours. Traffic, road work, and snow can slow things a bit. You will get updates while the order is on the way. If you order after 10:00 PM, it will be delivered after the store closes at 12:00 AM (midnight). If you need your order right away, switch to pickup at checkout and visit the store.

What to have ready at the door

We check two things before we hand over the order:

• Government-issued photo ID to confirm legal age.
• The same credit card used online, with a matching name to your ID.

This rule protects you and helps us follow local laws. The driver cannot give the order to someone else or leave it with a concierge. If we cannot complete the check, we will call support to set a plan.

How to read the map and find your zone

Open the delivery page and scroll to the map. You will see colored shapes for each zone and a legend with the fees. Enter your full address at checkout and the site will assign the correct zone. If your building has a new address that does not appear yet, add a note with clear directions or a nearby landmark. Our team will confirm by phone if anything looks off.

Apartments, condos, and buzzer doors

Help your driver reach you quickly by adding the buzzer number, entry steps, and any parking notes in the order comments. If the building prefers lobby handoff, meet us downstairs with your ID and the same card. Please keep pets secured so the handoff is safe for everyone.

Hotel delivery

We deliver to hotels inside our service area. Many hotels ask guests to meet in the lobby. Keep your phone close so we can call when we arrive. Bring your ID and the same credit card used online. If the front desk has extra rules, follow their guidance.

Winter driving and bad weather

Calgary winters can slow traffic. During storms we may extend ETAs or call you to adjust the plan. We will never rush a driver in unsafe conditions. If your street is hard to reach, meet us at a safe spot nearby. Your order will still arrive as soon as possible.

Missed deliveries and redelivery

If you miss a call or knock, the driver will try again shortly. If we cannot reach you, support will contact you to set a new time. A redelivery fee may apply when we have to make a second trip across town. The easiest way to avoid this is to keep your phone nearby and listen for the door.

Simple ways to save on fees

• Order earlier in the day. You will often get the first available driver.
• Group items. One delivery with a few items is cheaper than two small deliveries.
• Choose pickup. If you are already out, pickup is fast and free.

FAQs

How are zones decided?

We use distance and road access from the store. The map keeps pricing fair and timing predictable.

Can I change my address after I order?

Call the store right away. If the new address is in a different zone, we will confirm the fee before we send a driver.

Do you deliver outside the map?

No. The map shows the full service area today. We review it often as the city grows.

Do you leave packages at the door?

No. We must check ID and the same credit card used online before handoff.

What if my unit does not have a buzzer?

Meet the driver at the front entrance with your ID and card. Add this note at checkout so we can plan for it.

Ready to order?

Open the menu, add items to your cart, and enter your address to see the fee. Keep your ID and the same card ready, and we will see you soon.